Projects

Projects & case studies

Most of this work is proprietary, so these describe the problem, the constraints and the reasoning behind the architecture. None of them describe the implementation.

Written to be public-safe. No internal names, customers, source or employer-confidential metrics appear on this site.

Agentic AI infrastructure

Agentic AI infrastructureSalesforce / MuleSoft

Governed LLM gateway

A controlled layer between enterprise applications and multiple model providers, so access, routing and policy are decided in one place instead of separately in every application.

  • Provider abstraction
  • Request interception
  • Policy execution
  • Model routing
Agentic AI infrastructureSalesforce / MuleSoft

Multi-agent orchestration

Configurable coordination of several specialised agents inside a governed workflow, instead of routing every task through one general-purpose agent.

  • Agent coordination
  • Task routing
  • Workflow configuration
  • Context propagation
Agentic AI infrastructureSalesforce / MuleSoft

Governed agent and tool communication

Platform policies for Model Context Protocol and agent-to-agent communication: how agents find each other, prove who they are, and reach tools safely.

  • Model Context Protocol
  • Agent-to-agent communication
  • Delegated authorisation
  • Actor and subject identity

AI governance

AI governanceSalesforce / MuleSoft

Multi-dimensional usage and cost governance

Rate limiting and budget enforcement for LLM traffic across users, agents, organisations, models, providers, tokens and monetary cost.

  • Distributed rate limiting
  • Token accounting
  • Cost calculation
  • Quota evaluation
AI governanceSalesforce / MuleSoft

Centralised AI access revocation

A gateway capability that lets an organisation immediately cut off a compromised or disallowed user or agent from downstream AI resources.

  • Identity extraction
  • Access-policy evaluation
  • Policy ordering
  • Streaming termination

Data platform

Data platformMicrosoft

Near-real-time privacy pipeline

A scrubbing mechanism for support data that met privacy obligations without giving up the low latency the data was valuable for.

  • Data pipelines
  • Privacy enforcement
  • GDPR-aligned processing
  • Low-latency processing

Enterprise workflow

Enterprise workflowServiceNow

Enterprise workflow experiences

Workflow-automation and review capabilities that let non-specialists build and complete enterprise processes correctly.

  • Workflow automation
  • Low-code configuration
  • Enterprise UX
  • WCAG 2.0

Product engineering

Product engineeringZoho Corporation

Reliable transfer and migration systems

Resumable uploads, a faster migration path and a dedicated download service. All three sit where users notice reliability and speed straight away.

  • Upload state management
  • Failure recovery
  • Data migration
  • Download optimisation