Siddhartha Jagadesh

Experience

Where I have worked

Backend platforms, data systems and AI infrastructure, currently with the MuleSoft AI team at Salesforce.

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Roles

  1. Salesforce / MuleSoft · MuleSoft AI

    Senior Software Engineer

    Platform work for MuleSoft's AI products: agent orchestration, the gateway in front of the model providers, and the governance that has to hold once real customer traffic is pointed at it.

    Orchestration

    • Multi-agent orchestration

      Contributed to the orchestration capability that lets a customer chain several specialised agents together inside a governed workflow, instead of pushing every task through one general-purpose agent.

    • Model Context Protocol policies

      Worked on the platform policies covering Model Context Protocol traffic between agents, tools and enterprise services: authentication, authorisation, context propagation and keeping tool access safe.

    • Agent-to-agent communication

      Worked on policies and infrastructure supporting secure, governed communication between autonomous agents: discovery, identity propagation and authorisation challenges through controlled gateways.

    Gateway

    • Governed LLM gateway

      Contributed to an enterprise LLM gateway that centralises model access, provider routing, usage governance and policy enforcement across multiple AI providers.

    • Configurable request-key extraction

      Added configurable request-key extraction for gateway policies, so identity and quota keys can be derived from request context instead of a single hard-coded field.

    Governance

    • Usage and cost governance

      Built governance capabilities around virtual model credentials, enabling centralised access control, attribution and policy enforcement without exposing underlying provider keys.

    • Multi-dimensional rate limiting

      Developing rate-limiting and cost controls for enterprise LLM usage across users, agents, models, providers, requests, tokens and budgets.

    • Centralised access revocation

      Built the capability that lets an organisation cut off a specific user or agent from downstream AI resources straight away, evaluated as part of the gateway policy chain.

    • Agentic AI infrastructure
    • LLM gateway
    • MCP & A2A policies
    • AI governance
    • Distributed rate limiting
    • Streaming & SSE

  2. Microsoft

    Software Developer

    Data movement and privacy-aware processing for internal support systems, plus the backend services around them.

    • Near-real-time data movement

      Led development of a data-movement capability that improved near-real-time availability of support information by removing a major dependency from the critical path.

    • GDPR-aligned scrubbing pipeline

      Architected a near-real-time data-scrubbing system for support information, improving privacy enforcement without sacrificing operational availability.

    • Support-case collaboration

      Built a case-collaboration capability connecting internal support systems, reducing friction in support-case resolution.

    • Scalable web services

      Contributed to backend services with an emphasis on reliability, maintainability, performance and production readiness.

    • Data pipelines
    • GDPR-aligned processing
    • Distributed services
    • Reliability

  3. ServiceNow

    Software Developer IC2

    Workflow tooling aimed at people who are not engineers, and a long-running effort to hold the product to real accessibility standards.

    • Flow Designer

      Developed workflow-automation capabilities enabling non-specialist users to create and configure enterprise workflows more easily.

    • Review and Submit

      Designed and implemented a review experience for enterprise requests in Workspace, helping users validate information before submission and reduce errors.

    • Accessibility remediation

      Improved accessibility across enterprise workflow interfaces by resolving WCAG 2.0 compliance defects.

    • Workflow automation
    • Low-code experiences
    • Accessibility (WCAG 2.0)
    • Enterprise software

  4. Zoho Corporation

    Back-End Developer

    Backend work on Zoho Notebook, mostly around making transfers reliable and downloads fast.

    • Pause-and-resume uploads

      Built reliable pause-and-resume support for file uploads, allowing interrupted transfers to continue without data loss.

    • Evernote migration

      Built a high-performance migration path from Evernote to Zoho Notebook that avoided conventional API round-trips, reducing migration time and friction.

    • Download server

      Designed a dedicated download-serving capability that optimised request handling and reduced download time by approximately 30%.

    • Prediction features

      Built prediction features using the machine-learning techniques of the day. Worth saying plainly: this was years before the current wave of generative AI and has little in common with the platform work I do now.

    • Backend product engineering
    • Transfer reliability
    • Performance optimisation
    • Data migration

Education

Bachelor of Technology

S.R.K.R. College of Engineering

2014 to 2018

The case studies go deeper on how each of these was built.

Read the case studies